Built Around You

17 August 2026

Built Around You: A Better e3 Diagnostics Experience

Over the past several years, e3 Diagnostics has made meaningful changes to strengthen the way we serve customers across the country. These improvements share one goal: to deliver a more consistent, responsive, and dependable experience wherever you work with us.

Easier Access When You Need Support

When you need support, reaching the right person quickly matters. e3 Diagnostics has made significant progress in this area, improving the organization’s phone answer rate from 42% to 90%. This improvement reflects a core commitment to being available when customers need assistance.

Measurable Improvements in Customer Satisfaction

Behind-the-scenes operational improvements only matter if they create a better customer experience. During this transformation, our Net Promoter Score (NPS) increased from 83 to 87 and remained strong.

A NPS measures how likely customers are to recommend a company to others. Scores above 50 are often viewed as excellent, and scores above 80 are considered world-class. For customers, our score of 87 is a clear sign that the improvements behind the scenes are creating a better overall experience.

Specialized Teams Focused on Serving You Better

As part of this transformation, e3 Diagnostics has restructured its teams to bring greater focus and expertise to each stage of the customer journey. Instead of asking one person or team to manage every part of the customer experience, we now have dedicated sales, service, and administrative teams with clearer responsibilities. This allows team members to focus on their areas of expertise while working together to support customer needs.

For customers, that means:

More knowledgeable support from the right team members
Faster problem-solving
Clearer ownership of requests
More focused guidance across sales, service, and support

This structure helps ensure that questions are directed to the right people and that customers receive support from professionals who understand their specific needs.

A Faster, More Responsive Service Model

e3 Diagnostics has also reshaped its service model around the way customers work today. Because much of our service happens at customer locations, we have positioned support teams closer to the field. This helps us respond more quickly, deliver service more efficiently, and provide support built around customer needs.

A stronger infrastructure supports:

More dependable service execution
More efficient repair processes
Better inventory management
A scalable model that can adapt as customer needs evolve

For customers, this means greater confidence that e3 Diagnostics is building the systems, processes, and support network needed to remain a dependable partner for years to come.

One National Organization, One Consistent Experience

e3 Diagnostics has transformed from a collection of independently operated locations into one unified national organization. For customers, that means a more consistent experience across every touchpoint.

Whether you work with us for equipment, supplies, calibration, repair, service, or ongoing support, you can expect the same high level of professionalism, expertise, and care across our national footprint.

This unified model helps support:

Clearer communication
More consistent service standards
Stronger coordination across teams
A smoother experience from first contact through follow-up support

By aligning our organization nationally, we are better equipped to deliver the reliability customers expect from a trusted partner.

Built Around the Way You Work

Every change e3 Diagnostics has made is rooted in one purpose: serving our customers better.

By creating a more unified national organization, building specialized teams, improving responsiveness, strengthening accessibility, investing in infrastructure, and clarifying accountability, e3 Diagnostics is better positioned to support the professionals and organizations who rely on us.

Our customers work in environments where accuracy, reliability, and efficiency matter. We understand the importance of having a partner who is accessible, knowledgeable, and prepared to support your needs with care and consistency.

That is why e3 Diagnostics continues to evolve: not for change alone, but to deliver a better experience built around you.